Module 7 - Applying PCC in the appointment

This unit reviews the Four Habits and introduces the SPIKES protocol before presenting a video of an appointment where students will be encouraged to note what communication tasks and skills can be observed and reflect on how they would personally handle the appointment. This unit emphasizes that the heart of person-centered care is respect for the patients’ values and their individual needs. This means we need to be flexible in our communication rather than being dictated by a strict structure. The unit concludes with students reviewing the video they created in unit one and reflecting on how they can improve their communication skills.