Module 7 - Applying PCC in the appointment
This module helps lecturers guide students in hearing care, rehabilitation, and teaching to translate person-centered care from theory into practice. The Calgary-Cambridge Guides and the Four Habits provide the framework of the course. Games, ethnographic videos of real appointments, and role-plays are incorporated throughout to help the learner develop their communication skills in practical ways.
Unit one is an introduction to the importance of applying person-centered care throughout the appointment and the research that demonstrates the reality of what happens when it comes to “walking the talk” of PCC. Unit two focuses on the person-centered communication tasks required in the beginning of an appointment. Unit three centers on empathy and developing the therapeutic relationship. In unit four, communication tasks in the end stages of the appointment are approached in a person-centered way. The final unit reviews the Four Habits and introduces the SPIKES protocol for delivering difficult news before leading students in an exercise to study their own communication skills and reflect on areas to be strengthened.