It is important for a hearing care professional to understand how they influence clinical interactions and how their attitudes, values, listening skills, self-awareness, and self-reflection can affect outcomes. This module focuses on understanding the hearing care professional’s role in clinical interactions. The first section of this module focuses on learning clinical and communication skills simultaneously through the Calgary-Cambridge method.
The second and third parts of this module focus on how emotional intelligence and mindful listening skills contribute to the hearing care professional’s ability to serve patients effectively. Through role-playing and video analysis of communication interactions, students will learn to monitor communication situations (including their own) for communication barriers and pseudo-listening patterns. Finally, this module ends with the importance of health care literacy, how it influences outcomes, and what clinicians should consider when they relate information to their client.