Module 7 - Applying PCC in the appointment
How should this end? The end stages of the appointment
Unit four reviews the key communication tasks required at the end of the appointment, as the clinician shifts to delivering diagnostic information and shared decision making about management plans. The unit includes reviewing an appointment transcript and concludes with role playing the final stages of an appointment.
Module 7
Walk the walk: Make time to talk
Invest in the beginning: Listening to our patients’ stories
Building a therapeutic relationship: Empathy is the key
How should this end? The end stages of the appointment
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