- Show sensitivity to the child and to their developmental stage
- Demonstrate respect, humility and genuine interest
- Establish shared attention
- Respond appropriately to the child’s communicative attempts
- Use an appropriate language level
- Use audition maximizing techniques
Try not to give parents too much information too quickly. This may create a feeling of inadequacy.
It is generally best to wait for questions to be asked. Parents are often not necessarily seeking information, but have another need (e.g. to confirm a decision). Try responding with another question.
Promising more than you can deliver, such as: “We will get you hearing perfectly well again…” if this is not possible.