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Description: Morag has hearing loss in her right ear, which she is convinced is due to years of working in a factory with loud machinery. With this impression in mind, her motivation to improve her hearing is very high. She speaks openly with her audiologist, Emily, about other health conditions she has, as well as prior, unsuccessful encounters with another audiologist. Emily helps Morag identify ways in which she is more successful communicating with people, and ways she has already begun adapting to help herself hear better.
When Emily tells Morag that the hearing loss is a result of fluid behind the ear, and is not noise-induced, Morag’s motivation changes dramatically, even though she has options for treatment. Emily addresses Morag’s reluctance to have any kind of operations and tells her there are alternatives, but Morag loses her motivation to take any further action on her hearing loss. Emily wonders if Morag’s reluctance to see an ENT is related to how much time she spends at the hospital because of her other health conditions.