Person-Centered Healthcare

At the Ida Institute, we understand person-centered care to be healthcare that is designed around the client’s needs, wants and perspective.

Research has shown that when the human dynamics associated with hearing loss are not addressed, the results are often poor acceptance of hearing devices, low levels of client satisfaction, and general frustration for the person with hearing loss and clinician.

Despite research supporting the benefits of person-centered care, many hearing care professionals report that they feel unprepared to adopt counseling and other methods in their daily practice. The Ida Tools can help audiologists implement person-centered care principles in their own clinical practice.

There are many definitions of person-centered healthcare, which include many of the same core principles. Person-centered care respects the client’s preferences and values, involves family and friends, reinforces shared decision-making and goal setting and prioritizes the free-flow of information.

For different perspectives on person-centered care, we recommend that you explore the suggested readings on this page. 


This paper aims to make person-centered care more concrete, so that it becomes a meaningful, living concept.
The International Alliance of Patients' Organizations presents their definition of PCC.
Broad review of different definitions of person-centered care in healthcare.
American Medical Association report on how health care organizations can ensure effective, person-centered communication with people from diverse populations.
Based on interviews with leaders of PCC organizations, this report identifies key factors for achieving PCC at the organization level.
A practical resource for organizations looking to become more person-centered, funded by the Picker Institute.