The patient-centered approach is associated with higher patient satisfaction across countless fields of healthcare, from general practice to care for chronic conditions to intensive care units. Studies have also found that satisfied patients are more likely to remain loyal and recommend their healthcare professional to others.
For example...
A 2021 study showed that hearing aid users value the following: a comprehensive, relatable hearing assessment; deaf aware patient-audiologist communication; accessible services; and a personalized approach to recommendations of technology and to addressing patient-specific aspects of hearing loss – all high priorities in the person-centered approach.
One 2019 study found that hearing aid users facing problems with their devices are more likely to return and consult a clinician if their previous experiences at the clinic have been positive.
“Clients feel listened to, they even rave to me that the billing people in our office are wonderful!... We do virtually no marketing because patients stay loyal for years, and tell their friends and their primary care provider.”
- Carol Clifford, founder and owner of Albuquerque Hearing and Balance, USA
“Our shift in becoming completely person-centered has reduced ‘fine tuning’ appointments significantly, and client satisfaction is much higher. Furthermore, return rates are significantly reduced.”
- Jerusha Shulberg, Audiology Training Manager, CUBEX, London, UK