Multiple studies have shown that person-centered care is good for the professionals delivering it, as well as their patients. Many of these studies also show that the increased job satisfaction that comes from the person-centered approach also leads to higher staff retention.
Showing empathy – i.e. listening to and recognizing the other person’s feelings – is a key element of person-centered care and it’s often assumed to be emotionally draining. But when applied properly, empathy is empowering for both client and clinician, enabling them to build a trusting relationship that improves outcomes and is rewarding for both parties.
For example…
One 2019 study analyzing 11 research papers concluded that person-centered care training and intervention are “essential for promoting job satisfaction and reducing job-related stress as well as turnover” among nursing home staff.
“I find person-centered care to be very empowering… Being able to break through the barriers that could potentially obstruct successful outcomes is appropriate for everybody involved.”
- Jerusha Shulberg, Audiology Training Manager, CUBEX, London, UK
"Ten years of clinical experience in the US showed me that both audiologists and patients could achieve great satisfaction through the person-centered approach."
- Dr. Carol Pang, Audiologist, China
“Being able to help my patients improve their quality of life is what makes me love my job – and person-centered care definitely improves my job satisfaction.”
- Sarah Mierau, audiologist at The Hearing Care Partnership, Blackheath, UK