Office and Physical Workspace
Take the "waiting" out of waiting room
Begin by taking the “waiting” out of the waiting room, and instead use the space as a starting point for engagement. This is an opportunity for the person with hearing loss and their family to become informed about their hearing and the options available to them, and reflect on the issues more relevant to them. Peter Sydserff of Hidden Hearing shared examples from their offices, where clients can watch a short video on large screens with headphones about hearing loss while they wait to see a clinician. This turns their time before the appointment into an educational and preparation period.