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experience isn’t how websites or apps or stores look and feel; experience is how customers react and feel when pursuing a purpose important to them. If the company has done a good job of understanding a customer purpose and is making it easy for them to achieve it, customers will experience something like excitement, anticipation, joy, confidence, peace of

good fitting and successful outcome than technology. Every person with hearing loss is different and we are committed to helping hearing care professionals do the best possible job for their clients and their families, their employees, and their businesses. The integration of the Ida Institute will strengthen this focus and enable us to support clinics

must help them live thriving lives.” Gallup goes on to report that employees who believe their employer cares about their overall well-being are 69% less likely to actively job search, 3x more likely to be engaged at work, and 5x more likely to advocate for their company as a place to work and to strongly agree they trust the leadership of their or

This team comes to work every day to help each other learn, grow, and excel. If your clinic was an animal, what would it be and why? No question, we’re a dog. We’re good at our job, we love our people, we make everyone happy, and we don’t get tired of chasing that dream. Join Inspired by Ida If you wish to follow Beck Hearing’s example and implement a

to embrace technology and make it our friend. It’s not the technology per se that interests us; it’s how it can help us become more humane. “As academic educators, it’s our job to prepare the future generation for what they’re going to face in their daily professional lives. We can’t just apply the same methods and rationale with students today because

who wears hearing aids, I can say I see them as a tool. I believe that just using hearing aids is like vacuuming a house without using additional attachments. Yes, it does the job. But it could be better. I used to think that using a remote mic in background noise benefitted me significantly because my hearing loss is profound. However, I was inspired

clients trust each other and work together in an active, equal partnership where decisions are taken jointly, outcomes for clients improve and clinicians experience greater job satisfaction. But building this partnership is not always easy. With this in mind, the Ida Institute has created a free, interactive, animated resource – Partnering for Great

Published: 06-05-2022 10:47

people who are engaged in their own care (for example, Mosen et al, 2007 ). Delivering care based on partnership and person-centered principles has also been shown to increase job satisfaction and retention rates among staff ( Park et al, 2018 ). How can we build successful partnerships? Despite a growing consensus about the importance of partnerships

Published: 11-03-2022 16:17

both parties. For example… One 2019 study analyzing 11 research papers concluded that person-centered care training and intervention are “essential for promoting job satisfaction and reducing job-related stress as well as turnover” among nursing home staff. What do hearing care professionals say? “I find person-centered care to be very empowering… Being [...] person-centered approach." - Dr. Carol Pang, Audiologist, China “Being able to help my patients improve their quality of life is what makes me love my job – and person-centered care definitely improves my job satisfaction.” - Sarah Mierau, audiologist at The Hearing Care Partnership, Blackheath, UK [...] Multiple studies have shown that person-centered care is good for the professionals delivering it, as well as their patients. Many of these studies also show that the increased job satisfaction that comes from the person-centered approach also leads to higher staff retention. Showing empathy – i.e. listening to and recognizing the other person’s feelings

Using this process, Xiaofeng implemented PCC in two hearing aid centers and saw substantial improvements, including an increase in word-of-mouth referrals and greatly enhanced job satisfaction among the staff. Specific measurements revealed that: • The success rate for hearing aid fitting increased by about 30% • The bilateral fitting rate reached 100%