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change and feel things are moving in the right direction.” Appreciative inquiry is a model for analysis and decision-making that focuses on the importance of discussing what works well now and envisioning a future where more things work well. More traditional techniques are problem-focused and prioritize finding the root cause of the problem and developing [...] audiologists working in Connect Hearing clinics across Australia. At the end of the process, she aimed to have all clinicians using the Ida Motivation Tools to explore and assess their client’s motivation to take action on their hearing. After a year, she has succeeded in reaching that goal. Over 90% of clinicians at Connect Hearing are now using the Motivation [...] Turnbull has introduced the appreciative approach and a client centeredness focus throughout the entire Connect Hearing business. “Client focus groups are now involved in all important changes at Connect Hearing Australia. This ensures that we incorporate the patient perspective into our practices and procedures,” states Bettina Turnbull. “We also have

the tools can help students learn how to motivate patients and their families to work together as a constructive team to manage their hearing loss as they live with a cochlear implant. Undergoing surgery and receiving a cochlear implant is a significant life-changing decision. Patients and their family members must carefully consider whether these steps [...] can be a very emotional time, and family members have many expectations about what the success story will look like. There are so many unrealistic expectations, and that is part of the overall tension,” states Professor Inverso. “It is important to bring patients and their families back to the original expectations and goals. It is much easier to these [...] students to break into small groups and to reflect on the situation and offer potential action steps. “The Ida tools were not developed specifically for cochlear implant patients, but that does not diminish their usefulness. The Ida Motivation Tools, for example, help students open a constructive dialogue with patients and get them to start talking about

through counseling and rehabilitative therapy, rather than on selling hearing aids. Offer flexible services: A more accurate assessment of patient needs will enable effective, high-quality services. Clinical skills and sales skills are both people skills, and therefore similar. Improve communication: Patients need to understand hearing loss as a circumstance [...] value of rehabilitative services. Hearing loss prevention activities and public advocacy should also be promoted. More research: Better evidence for the value of patient centered care will impact public and private reimbursement of rehabilitative services. It was also discussed that, among other things, future hearing care specialists need to be facilitators [...] Ida Institute is progressing with its Vision 2020 project. We have developed three work streams for the project: The Hearing Care Specialist of the Future, Telehealth, and the Big Message. We have now held our first meetings on the Hearing Care Specialist of the Future. The objective is to help audiologists adapt as the industry changes in the next few

means, how to put it into practice, and what participants would like to do to make it happen. Abramides gave a presentation on Brazil’s Unified Healthcare System (Sistema Único de Saúde) and its policy on patient centered care. Participants tried out different activities from Time and Talk and the Change Guide, and were introduced to the Vision 2020 [...] The Ida Institute participated in the Speech Language Pathology and Audiology Conference ( Jornada Fonoaudiológica de Bauru ) in Sao Paolo, Brazil, held from 20-23 August. Ida Institute Managing Director Lise Lotte Bunden and Senior Audiologist Melanie Gregory gave presentations and held workshops on Ida Motivational Tools to a multi-disciplinary audience [...] including ENTs, audiologists, nurses, dentists, and speech language pathologists, beginning with a presentation to the Society for Otorhinolaryngoloy in Sao Paulo. Two full days of workshops followed, facilitated by Bunden and Gregory, as well as two Ida Fellows: Audiologist Deborah Viviane Ferrari and psychologist Dagma Abramides, both of the University

workshop on the Communications Partner Tool , how it can be used to engage a hearing loss patient’s support system, and the role of communication partners in a patient’s rehabilitation. The ethnographic film, Gill and John , which tells the story of how Gill, who has hearing loss, is supported by her husband John in social situations, was shown. Following [...] The five days of workshops and seminars, held from 27-31 August at the Eriksholm Research Centre in Snekkersten, Denmark, brought together 55 audiologists from around the world. The focus of this year’s Summer Camp was how audiologists can help meet hearing aid users’ individual needs. Ida staff members Ena Nielsen and Hans Henrik Philipsen presented [...] Communication Rings. They were then split into pairs, and were asked to fill in GPS tool based on the interactions they watched between Gill and John. At the end of the session, participants were asked to write down on an index card what they learned from the workshop. Several replied, “It’s not hearing loss, it’s communication loss.” This was the ninth

content, as well as managing the Forum and social media accounts. Amanda has worked in web editorial for eight years. Before joining Ida, she worked as a freelance writer and editor for various magazines, websites, and newspapers in the United States and United Kingdom. She received a Bachelor of Arts in Journalism and Sociology from New York University [...] the arrival of two new staff members. Anne Mette Jeppesen and Amanda Farah Cox have both joined the Ida team in the last month. Anne Mette is joining us as a Project Manager and Audiologist. She will work on the development and launches of tools. She will also be involved in training seminars and workshops, as well as facilitating our Vision 2020 process [...] process. Prior to joining Ida, she was a project manager at a large hearing aid company for more than seven years, where she was an expert in tinnitus and worked on the creation of clinical tools. Anne Mette completed her Master of Arts in Audiology and Speech Pathology at the University of Copenhagen, where she did her thesis in cochlear implants. Amanda

stems from the training and structure they provide in implementing patient centered principles in a clinic. Dr. Danermark’s study was funded in part by the Ida Institute. ENT and Audiology News also featured a brief interview with Director Lise Lotte Bundesen on our Teens and Tweens Dilemma Game. The tool, which aims to help hearing care professionals [...] the latest issue of ENT and Audiology News magazine. The first article is by Berth Danermark at the Audiological Research Centre at Örebro University in Örebro, Sweden. Dr. Danermark is a former Ida advisory board member and a former participant at an Ida Seminar. His article focuses on patient centered care in audiology and what factors allow or prevent [...] understand the needs of their teen and tween patients, is available for free in our Tool Room . Both articles can be found in the September/October issue of ENT and Audiology News , out now.

engagement, and an introduction to the Line, the Box, and the Circle . After lunch, the session started up again with the ethnographic video “Gill and John.” The film, which focuses on how John supports his wife, Gill, who has hearing loss, was used to introduced the Communication Rings and the GPS . The room was then divided into Gills and Johns, and participants [...] the Living Well tool. The film “Joe, John, and Dana,” which focuses on how John copes with his hearing loss and cochlear implant personally and professionally, opened this section of the workshop. Participants were called on to consider the patient’s daily life and needs, what situations are relevant, and what the concept of living well means in private [...] Gregrory, audiologist Anne Mette Jeppesen, and chief anthropologist Hans Henrik Philipsen presented different tools, organized activities, and showed different ethnographic films and explained the relevance of ethnography in audiology to the group. Participants were taught the Motivational, Communication Partner, and Living Well tools. The daylong session

revolve around the technological aspects such as technical connectivity and both the clinician and patient keeping up with the latest technology. There are also professional aspects to consider, such as what standards need to be established, what training and licensing would be needed, and what sort of business model would tele-health follow. While the hours [...] well as the patients and their families. There are also more opportunities for sharing resources and teachable moments between clinicians, lecturers, researchers, and students. At Ida, a big concern of ours is how to keep the principles of patient centered care at the forefront of tele-health, in particular how the clinician and patient can build a strong [...] even though they wouldn’t physically be in the same room. Vision 2020 aims to collaboratively create a global vision of hearing healthcare in the year 2020. Check back soon for the latest developments in Tele-health and the Hearing Care Manager of the Future work streams.

Professor of Audiology and Chair in the Department of Speech, Language and Hearing Sciences, faculty of the Institute of Cognitive Science, Center for Neurosciences at the University of Colorado, Boulder. She also serves as a Professor of Audiology at the Department of Otolaryngology and Audiology at the University of Colorado, Denver and at the Marion Downs [...] education, cochlear implants, and integrating long-term management and daily progress into the community. De Wet Swanepoel is an audiologist and currently a professor in the Department of Speech-Language Pathology and Audiology at the University of Pretoria in South Africa. A founding member of the Tele-Audiology Network and co-chair of the Tele-audiology [...] Eriksholm include outcome measures in hearing aid research and the hearing aid user’s own voice (focusing on problems caused by the occlusion effect). Prior to that, he spent 17 years in various roles at Siemens, including research and development. They join current board members Adrian Davis, Lucille Beck, and Louise Hickson.