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program is to raise general awareness about the value of PCC and help people with hearing loss identify clinics that offer person-centered services. To this end, we’ve teamed up with Findhearing.com , Healthy Hearing , and Hearing Directory . The sites identify Inspired clinics in Canada and the US, making it easy for future clients to find practices [...] owner and director of Comprehensive Audiology in New York , recently joined the Inspired program. She said, “Person-centered care has always been the mindset in our office. Taking the courses and becoming certified has helped us to incorporate these ideals into our practice more comprehensively and more effectively.” Get better results and job satisfaction [...] putting patients first and delving deeper than before to get to the root of each individual family’s challenges. Our children and their families are at the core of our pediatric audiology clinic, everyone else, including healthcare practitioners, supervisors, and support staff are built around them.” Empowering people with hearing loss One of the goals

basis of empathy, how client stories can affect clinicians, and how to exhibit empathy to build a rapport with a client. Presented by Deborah Ferrari, PhD, Professor of Audiology at the Speech-Language Pathology and Audiology Department, University of São Paulo, Brazil. Involvement of Family and Friends reviews how to include communication partners in [...] base for setting goals with your clients and how to directly involve them in decision-making. Presented by Dr. Helen Pryce, Senior Lecturer of Audiology, Life and Health Sciences at Aston University, UK. Understanding of Individual Preferences and Needs explores different ways of assessing a client’s needs and creating a space for them to openly express [...] Person-centered care is multi-faceted, and becoming a proficient, person-centered hearing care practitioner requires considering a client’s needs from different angles. The Ida Institute’s new Learning Hall course , “Understanding the Elements of PCC,” provides a comprehensive overview of the different factors in a person-centered approach over six

for how to include family and other communication partners in the appointment, check out the Ida Institute Communication Partner tools . Shari Eberts is a hearing health advocate, writer, and avid Bikram yogi. She is the founder of Living With Hearing Loss , a blog and online community for people living with hearing loss and tinnitus. She also serves [...] Most people with hearing loss start their journey alone. While family members are likely the first people to notice when someone has trouble hearing, they often don’t know how to help. This was the case with my father’s hearing loss. My family knew he had trouble hearing our conversations at dinner and that he was overwhelmed by background noise at [...] needed to face him and speak one at a time. Small changes in behavior can have a big impact on communication. Sharing your expertise can make all the difference. 3. Build a hearing loss support network. Hearing loss can be an emotional and frightening experience for someone newly diagnosed. My father was too stigmatized by his hearing problems to include

care (PCC) is an investment in the future of hearing care. Audiologists’ roles continue to change, and they need the ability to adapt. Conducting hearing tests and fitting hearing aids just isn’t enough anymore. Hearing care professionals must have advanced counseling skills, stellar communication, and know how to truly partner with their clients for [...] videos about hearing loss. Ida began making the videos in 2008 to provide insights into the thoughts and actions of people with hearing loss, their communication partners, and hearing care professionals. “When students are watching the videos,” Philips says, “they aren’t distracted by their phones. They are listening, asking questions, and discussing [...] encounter person-centered so they can get a holistic understanding of the needs and concerns of their future clients. Ida University Course To support her in teaching person-centered methods, Philips uses the Ida University Course . It provides lesson plans, materials, and videos to help educators integrate PCC into school curricula. “I love that the

cost of hearing aids, and about her ability to use them. Aiding understanding Previous research has shown that people with hearing loss who attend appointments with hearing care professionals are not necessarily ready to accept help. It is not uncommon for someone seeking more information about hearing loss to make an appointment and get a hearing test [...] to use hearing technology. Because people with hearing loss who actively choose to use hearing technology have significantly better outcomes than those who passively accept it as a recommendation from their hearing care professional, it is important for hearing care professionals to assess how motivated their clients are to actually adopt and use technology [...] detailed responses from clients and called on them to reflect on their feelings about hearing rehabilitation and articulate their ambivalence. “Clients sometimes started their responses by marking the question as ‘difficult’ or ‘hard’ to answer, which highlighted that their feelings about hearing rehabilitation and hearing aids were not simple or stra

it. Here are some suggestions to help you bridge the divide between knowing about person-centered care and applying it efficiently and effectively in appointments. 1. Invite family and friends. Communication challenges affect the person with hearing loss as well as those they communicate with. When family members play a key role in the rehabilitation [...] unfolds, let the client know what to expect. Say things like, “I'll do an exam, and then we can go over possible ways to treat this. Sound okay?" Leave time to explain the rationale for tests and treatments and to provide the client with take-home materials and resources for additional information. Try: Learning Hall video Delivering the Diagnostic [...] their contributions. Try: Communication Partners tools 2. Be curious. Uncovering the who, what, where, when, why, and how will help you to better understand, diagnose, and treat your client. Ask open-ended questions to prompt rich responses and allow sufficient time for your client to answer so they can tell you what they feel is most important for you

desk staff members and audiology assistants or technicians, to individuals handling insurance or billing – and anyone else who might interact with individuals in hearing healthcare. The course is bite-sized and can be taken on the go. It provides an overall introduction to PCC, looks at the different elements and key benefits, and then delves into the [...] actual appointment. It considers the entire patient journey and includes all relationships and interactions along the way. In the audiology clinic, the first point of contact is typically the front desk staff, and their role is therefore fundamental in creating a positive initial impression, and making the patient feel heard. Unfortunately, this first [...] as people enter and leave the clinic. If this is a positive experience, it will lead to a more positive hearing journey as well. By involving everyone in PCC, the patient journey is much more comprehensive and complete. There are not gaps in care and everyone is able to support each other exactly the way they should.” Bite-sized learning “Getting Started

understand your clients’ situations and needs, and to help them prepare in advance for online appointments. The benefits of telehealth Evidence throughout the healthcare field confirms that the satisfaction and results realized through telehealth are similar to in-person appointments, while convenience and travel-related cost and time savings for clients are [...] in-home visits. “Hearing care professionals are adopting the use of tele-audiology in ever-greater numbers,” says Ida’s Managing Director, Lise Lotte Bundesen. “Our Telecare tools offer them a practical way to help them extend their care in a person-centered manner by opening and guiding conversations, putting client needs front-and-center, and empowering [...] Highlights from the suite of Ida Telecare tools include: Why Improve My Hearing : Send this to clients to help them express how motivated they are to take action on their hearing loss. Living Well : This tool allows clients to identify when and where communication is most important to them and how to better manage those situations. The People I Talk To : Clients

Slowly. And relax. Living with hearing loss is a never-ending learning journey. Karin Weiser is British by birth, global by choice. Karin has a professional background in communications and learning and development. She has lived and worked in nine countries across four continents and speaks four languages. Karin lives with hearing loss and got her [...] Getting your first hearing aid is quite a big deal. I was 30 and embarrassed about my hearing loss. The first pair I received ended up in a drawer and I returned them to the hospital during a declutter two years later. I was not ready to hear some of the new (painful) sounds in my everyday life. And I was not ready to wear hearing aids. I mean, how sexy [...] for my hearing loss. Looking back, I know I also lacked emotional support. Somebody who understood and could resonate with my struggles, feelings and journey. I had been missing this support since I had first discovered my hearing loss at the age of 15. The initial diagnosis with no explanation concluded: “There’s nothing we can do. Go away and get on

Published: 28-04-2020 16:42

work on mobile, tablet, and desktop and do your clients already have these or will they need to acquire them? Are they equally compatible on android and iOS and Mac and PC? What are your new software requirements? Will you or your clients need to purchase new software? What about user licenses? Investigating these five factors and determining how to apply [...] interested and able to participate in tele-audiology. If they don’t, there could be a steeper learning curve and you may want to consider introducing new tele-initiatives slowly. How motivated are your clients? Clients at the beginning of their hearing care journey need different types of support and counseling than those who have been managing hearing loss [...] to what Tele-Audiology is, why it's important to incorporate it into your practice, and how to do so. Module 5 University Course module 5: Tele-audiology Easily incorporate this module into your curriculum and explore how to get up and running with tele-audiology and how to extend person-centered care when delivering services remotely. Telecare Tele