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will be driven through our hearing aid brands and provide solutions and tools that together with our technology, supports Hearing Care Professionals in applying a person-centered care approach throughout the entire user journey.​ We are grateful for the big and long-standing efforts of the Ida Institute, its employees, and the many partners to bring [...] Demant's Hearing Aids business announces that the ongoing efforts within person-centered care will be fully integrated into the Group’s hearing aid brand activities. Hence, we are closing down the Ida Institute brand as well as the associated Ida Learning Hall. ​ We always strive to put the user and the customer at the center of everything we do, and therefore [...] bring person-centered care to the field of hearing care. The work of the Institute has been instrumental in ensuring that clinicians have best practice available and that people with hearing loss receive the best possible care for their hearing needs. We are looking forward to continuing the journey under the new setup.​ Please contact your usual local

clinicians, and owners must all work together to put the client at the center of care. Learn : Inspired by Ida and Inspired by Ida for Support Staff Two: Prioritize staff well-being: Being client-centric and person-centered is difficult if those charged with doing it feel undervalued, overworked, or stressed. And if clients are perpetually unhappy and unsatisfied [...] come in all forms. There are fair weather sport fans and those that enduringly love even their losing teams. Go Phillies. There are fans of actors and bands who can recite complete filmographies or discographies. And those obsessed with fictional characters like Harry Potter. So why not fans of hearing care professionals that partner with their clients [...] stores look and feel; experience is how customers react and feel when pursuing a purpose important to them. If the company has done a good job of understanding a customer purpose and is making it easy for them to achieve it, customers will experience something like excitement, anticipation, joy, confidence, peace of mind, or satisfaction.” And a bad experience

or “no” and require elaboration are considered open-ended. Starting questions with “Why” or “How” often lead to fuller responses and can lead to unexpected information that is crucial for a hearing care professional. Benefits of open-ended questions: Clients are given time and space to explain their story, situation, implications, changes, and to feel [...] to accept what your partner initiates and build upon it. So instead of ignoring or correcting your client’s statement, elevate it. Let them know you heard them and that their thought or feeling is valid. Then, ask for more. Use active listening and your body language to encourage them to elaborate. Stay engaged and show them that what they are saying [...] acknowledge that, and ask your client to help you prioritize what is covered today and set a new appointment if necessary to investigate any remaining issues. Equipped with these tips and a little practice, open-ended questions can become your superpower in understanding your clients’ needs so you can give them the care they deserve. And you see – there’s

journey, says Søren Nielsen, President and CEO of Demant. We strive every day to deliver first-class hearing technology to people who need it. But we also realize that there is more to a good fitting and successful outcome than technology. Every person with hearing loss is different and we are committed to helping hearing care professionals do the best possible [...] organizations. Demant has vast technological expertise, a global presence, and proficiency in business systems and scaling . The Ida Institute is a global leader in person-centered care, communication, and counseling. Collectively, Demant and Ida have the tools to transform hearing care. “I am truly excited about Ida joining Demant”, says Ida Institute [...] possible job for their clients and their families, their employees, and their businesses. The integration of the Ida Institute will strengthen this focus and enable us to support clinics even better as they continue to deliver excellent hearing care services to people with hearing loss.” Ena Nielsen will continue to head the Ida Institute team at Demant

condition using language that is easily understood and void of jargon. Tell them any positive things first (it is not as bad as feared, for example) and chunk information so it is more easily remembered. Confirm your client understands what you tell them. Empathy Identify and name the emotion, show understanding and respect to your client’s entitlement to their [...] their feelings. Identify the source of the emotion and let them know you recognize the connection between the emotion and the cause. Summary/strategy Close the appointment and ask if your client has any further questions. Tell about the purpose and agenda of the next appointment or next step. The SPIKES protocol helps you share bad news in a way that [...] In a field like hearing care, giving bad news comes with the territory. But that doesn’t mean it’s ever easy. One way to become more comfortable delivering bad news is through training. As with most skills, having a method to guide you can alleviate apprehension and improve results. It’s like having a map to direct you in unfamiliar territory. The SPIKES

Published: 05-09-2023 14:26 by Clint McLean

Michael and Emma return with more sound advice from the perspectives of people with hearing loss — one of whom is also an audiologist. In this episode: What separates a great audiologist from the rest? Have you seen Micheal and Emma episode 1?

with hearing aids every day, it is easy to forget that, to our clients, some features can sound like they were pulled from the pages of a sci-fi novel. Beamforming. Environmental adaptation. T-coil. Data logging. These unfamiliar names can make it difficult for consumers to research possible options when in the market for new hearing aids. And it’s [...] to explain every feature or possibility across multiple devices and brands. But a new resource from National Acoustic Laboratories (NAL) offers a solution that puts knowledge in the hands of consumers. The new NALguide, Hearing aid features explained , is a cheat sheet of common terms and features consumers may come across when considering devices. The [...] organized into six categories, with explanations and related words for everything from binaural directionality to remote programming. It makes a great first stop for people to get an overview of possibilities and a sense of which options are of interest to them. Of course, every brand has their own preferred — and usually trademarked — term for each feature

nutshell, it is feeling and functioning well. Most definitions include physical, mental and social health and consider home life, work life and social interactions. And many explicitly state that well-being is not merely the absence of illness, but that you consider yourself to be in good health and thriving. Good for the individual and good for the employer [...] From a hearing care perspective, it’s not hard to see how hearing well is not only part of well-being but can contribute to improving it through greater involvement, more fulfilling social interactions, and easing of hearing-related challenges. Well-being, and by extension, healthy hearing, are good for the individual, good for employers, and good for [...] lips these days – and for good reason. The Centers for Disease Control and Prevention say that higher levels of well-being are “associated with a decreased risk of disease, illness and injury; better immune functioning; speedier recovery; and increased longevity. Individuals with high levels of well-being are more productive at work and are more likely

Published: 09-06-2023 16:10 by Clint McLean

Michael and Emma are siblings with hearing loss. He’s an audiologist, she’s a student. Here, they talk about coming to terms with their hearing losses, the catalyst for Micheal’s career choice, and how Emma inspired her big brother to get a cochlear implant.

understanding, more individualization. And everyone wants everything to be done as fast and affordably as possible. Well, according to a recent Ida Institute poll of 116 people with hearing loss and 61 hearing care professionals, one relatively easy opportunity to improve hearing care may lie in the pre-appointment. Preparation According to the poll, clients [...] appointments so they are better informed about what will happen, and so they know their hearing care professional (HCP) is aware of their lifestyle, their goals, and their hearing needs. 54% of consumers would also like information on hearing aids, including manufacturer pamphlets. People with hearing loss rate the importance of preparation materials as 8 out [...] materials. And the most common type was information about location and parking, which is not among the most desired types of preparation materials, however practical it may be. So, with almost everyone in agreement on the importance of preparation, the question becomes what to send and how. Of course, the options are as numerous and varied as hearing care