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fitting, outcome evaluation, and follow-up. PCC was formulated as part of their mission and KPIs – and considered in the overall clinic design. Financial growth Using this process, Xiaofeng implemented PCC in two hearing aid centers and saw substantial improvements, including an increase in word-of-mouth referrals and greatly enhanced job satisfaction [...] recognized the communication barrier between himself and his grandson, and he ultimately accepted his hearing problems and decided to get hearing aids.” PCC gaining traction As these cases clearly demonstrate, the PCC approach is gaining traction because it works. Not only are the results appealing at a client and practitioner level – but the benefits are tangible [...] estimated to have a hearing disability, the task of driving change is no small endeavor. Like in many other parts of the world, it’s been a common default in hearing healthcare in China to focus mainly on technology and pay less attention to the person with hearing loss. However, as we’ve entered the Year of the Tiger, a growing group of hearing care professionals

Published: 11-03-2022 15:47

recovery, improved emotional health and psychological well-being, and higher quality of life. For example, a 2018 study found consistent evidence that patient- and family-centered care improve patients' knowledge about their health and their skills to manage self-care behaviors, and increase quality of life. Within hearing care, studies have shown that: [...] more when motivational interviewing (a core PCC technique) is used (Zarenoe et al, 2016) individualized hearing rehabilitation can improve communication and quality of life in care home residents with dementia (Cross et al, 2022) What do hearing care professionals say? “You will get better outcomes in the majority of clients, if you focus on what they [...] is the best decision you can possibly make for your patients and for your clinic. It increases patient satisfaction, it increases clinician satisfaction, it decreases time wasted during the appointment, and it leads to better outcomes for your patient.” - Silva Kuschke, Head of Department and Chief Audiologist at Red Cross War Memorial Children's Hospital

Published: 11-03-2022 16:02

level of support among family members, the client’s attitude towards hearing aids, their readiness to take action and determination to succeed – all factors that can be assessed and addressed with a person-centered approach – have a significant impact on levels of hearing aid uptake and adherence. Other studies show specifically that the type of care a [...] , being unable to integrate the device into daily living, a perception that hearing aids are burdensome, stigma, and a lack of knowledge about the device. Person-centered techniques are the ideal means to identify and address such concerns and expectations. What do hearing care professionals say? “Previously, clients might not be ready to undertake [...] Better treatment uptake and adherence When patients receive individualized care, are actively involved in decisions and in the management of their condition, and have family members who are engaged in the process, adherence rates are consistently higher across healthcare. Numerous studies have confirmed that hearing care is no different. It’s been shown

Published: 11-03-2022 16:11

virtually no marketing because patients stay loyal for years, and tell their friends and their primary care provider.” - Carol Clifford, founder and owner of Albuquerque Hearing and Balance, USA “Our shift in becoming completely person-centered has reduced ‘fine tuning’ appointments significantly, and client satisfaction is much higher. Furthermore, return [...] likely to remain loyal and recommend their healthcare professional to others. For example... A 2021 study showed that hearing aid users value the following: a comprehensive, relatable hearing assessment; deaf aware patient-audiologist communication; accessible services; and a personalized approach to recommendations of technology and to addressing pati [...] patient-specific aspects of hearing loss – all high priorities in the person-centered approach. One 2019 study found that hearing aid users facing problems with their devices are more likely to return and consult a clinician if their previous experiences at the clinic have been positive. What do hearing care professionals say? “Clients feel listened to

Published: 11-03-2022 16:17

Showing empathy – i.e. listening to and recognizing the other person’s feelings – is a key element of person-centered care and it’s often assumed to be emotionally draining. But when applied properly, empathy is empowering for both client and clinician, enabling them to build a trusting relationship that improves outcomes and is rewarding for both parties [...] example… One 2019 study analyzing 11 research papers concluded that person-centered care training and intervention are “essential for promoting job satisfaction and reducing job-related stress as well as turnover” among nursing home staff. What do hearing care professionals say? “I find person-centered care to be very empowering… Being able to break through [...] audiologists and patients could achieve great satisfaction through the person-centered approach." - Dr. Carol Pang, Audiologist, China “Being able to help my patients improve their quality of life is what makes me love my job – and person-centered care definitely improves my job satisfaction.” - Sarah Mierau, audiologist at The Hearing Care Partnership

Published: 11-03-2022 16:17

referrals, clinical errors, and malpractice claims, to lead to shorter stays in hospital and fewer medical visits, and to increase efficiency and reduce overall costs. In hearing care, the person-centered approach can save time and increase efficiency by enabling clinicians to quickly uncover their clients’ specific challenges and needs. Yes, it requires [...] but this is time-saving and boosts the bottom line in the long run, as clinics can reduce return visits and see more clients. And by involving the client in decisions about treatment and family members in the rehabilitation process, clinicians can build trust with their clients. Greater trust improves adherence, outcomes, and client satisfaction, making [...] concerns about hearing aids – i.e. where they failed to be person-centered – these were repeatedly re-raised, lengthening the management phase of the appointment. In contrast, a 2022 study showed that the use of an Ida Institute person-centered counseling tool enabled clinicians to rapidly identify and examine individual patients’ needs and improve the

Group AR resource. It has evolved over time and what we do now are three 20-minute segments. So, we do 20 minutes of a topic, 20 minutes of specific hearing loss strategies, and then 20 minutes of speech reading practice, which the participants really like. We have three audiology students and three speech-language pathology students each semester, who [...] together to plan the groups and sessions. And then we allow plenty of time for discussion for people to talk about feelings or their experiences, or the strategies that they find helpful. Beasley: No two semesters are the same. We basically follow the participants’ lead and our students are flexible and learn about new topics and new ways to facilitate. [...] experience with AR groups and were eager to join forces for the new project. It would be an on-site group, facilitated by students, which Nicholson and Beasley would supervise. The Ida Institute’s Group AR resource with seven pre-planned sessions was their guide for structuring the sessions and by February 2020, the group, Hearing Loss Strategies for Success

Published: 17-03-2022 14:39

Ida Institute counseling tool can be used online to gather information and plan next steps. Tools to use online Motivation Tools Use the Line and the Box to assess your clients' motivation and encourage them to take action My Hearing Explained Use this editable PDF to explain hearing test results in a person-centered way online Telecare Use these online [...] high-quality, person-centered hearing care to your clients. But getting started can be difficult. Through checklists, articles, and videos of clinical encounters online, this starter kit takes you through the key steps of planning, offering, and delivering appointments online. What are the benefits? Develop your skills and confidence in delivering pe [...] person-centered online appointments Learn directly from hearing care professionals who are doing online appointments successfully Get practical guidance on delivering the six elements of person-centered care online Perspectives and insights Why do online appointments? Read about the benefits of offering online appointments to your clients The clinician

Published: 17-03-2022 14:59

s does bring technological and practical questions, for both client and clinician, and new skills to be learned. But evidence shows that there are significant advantages in terms of convenience, flexibility, access to care, and involvement of family ( Tebeje and Klein, 2021 ; Eikelboom et al., 2021 ). Levels of client and clinician satisfaction are [...] her hearing aids to her television and home phone – and optimize those connections – during online appointments, a task that’s impossible for him to do from the clinic. And there are benefits for the clinician too, who gets a window into their client’s home environment that yields new insights and a deeper understanding of their daily life and challenges [...] some hearing care professionals might consider unsuitable for remote care. And yes, she and Menchenton did face some technical challenges in her first online appointment. But the benefits to Marlene – and therefore to her audiologist – have far outweighed the problems. Their story reflects a wider one. The decision to start offering online hearing care

cables, and so forth. No, I decided, I would try to keep my life simple. For me, aging means hearing better I certainly don’t regret that decision. As I get older, I value simplicity and avoid complexity, and I think many older CI users feel the same way. And with my long experience with CIs (almost 30 years), I realize that although biology and technology [...] on the telephone. And in some cases, they also have to deal with something I never did: the dread feeling that wearing a hearing aid is a sign of old age. I try to talk them through those feelings if they have them, and many of my friends now sport hearing aids. Challenges of aging with hearing loss But aging with severe hearing loss brings risks too [...] myself up with speech recognition technology on my mobile phone — and I make sure it’s always with me. Aging with hearing loss and cochlear implants brings challenges but cause for optimism too. May my hearing ceiling continue to rise over time, thanks to my CIs! Beverly Biderman is the author of the award-winning memoir of growing up deaf and learning to