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experience throughout the telehealth journey and ensure that the clients feel heard, understood, and involved at all stages.” Tips for using the tools The new editable PDFs include classic Ida tools such as the Line , the Box , My Hearing Explained , and the Tinnitus Thermometer . Each can be used as a stand-alone counseling tool during the online appointment [...] create a complete appointment flow. For instance, Why Improve My Hearing is useful before the first appointment with a client. As a next step, the editable PDF version of the Line or the Box can be used to further explore their motivation for seeking help and consider the advantages and disadvantages of taking action. My Hearing Explained is a conversation [...] Telehealth has been on the rise for quite some time. But with the current pandemic, the need for remote care has dramatically increased. Until now, the main drivers of telehealth were factors like accessibility, convenience, and efficiency. The pandemic has added an important safety incentive for professionals to apply telehealth and find new ways of

Published: 21-12-2020 15:01

also easily email a copy of the forms to the client after the appointment for them to refer to later. Using Telecare tools and editable PDFs together The Line , the Box , My Hearing Explained , and the Tinnitus Thermometer have all been made into editable PDFs. They can be used as stand-alone counselling tools during online appointments or paired with [...] clients before their first appointments. After using Why Improve My Hearing? you can follow up with the editable PDF version of the Line or the Box to better understand your client’s motivations for seeking help with their hearing or to help them assess the advantages and disadvantages of taking action. Living Well (Online) and My Hearing Explained also [...] used in appointments, the need to structure conversations during online appointments grows. To help, we made several of our tools into editable PDFs that can be shared on-screen with the client and filled out together in real time. This allows your client to participate fully even though you are not physically together in the same room. You can also

examined the benefits and risks for consumers as well as hearing care professionals in each scenario and discussed what PCC would look like in this future world. I represented the consumer point of view, but the magic was in learning how other stakeholders saw the same scenario. My hopes for the future of hearing healthcare As the final task of the workshop [...] all. I look forward to the next steps of the project as Ida synthesizes the learnings from the workshops and the dialogue continues. When we share and plan with one another across stakeholder groups, the future is bound to be bright. Shari Eberts is a hearing health advocate, writer, speaker, and avid Bikram yogi. She is the founder of Living With Hearing [...] to meet the differently styled demand? And finally, what form will person-centered care (PCC) take in the future? These are challenging questions, but ones that Ida Institute is tackling in its Future Hearing Journeys project. In December 2020, Ida organized two online innovation workshops with stakeholders from around the world to examine the trends

hearing rehabilitation. Three words to describe the Inspired by Ida program Caring. Transparent. Educational. Why did you and the team enroll in the Inspired by Ida program ? We felt the Inspired by Ida program aligned with our beliefs and we saw it as an opportunity to fine-tune our processes. We also used the program to strengthen our staff knowledge and [...] completing Inspired by Ida? We are more proactive in utilizing tools such as the Line and the Box to make it easier for our patients to navigate through their decision-making process. What does person-centered care mean to your clients? It means being able to take an active part in the decision-making process of hearing rehabilitation. We find that an educated [...] theaters, the world’s smallest park, biggest naked bike ride, and trails that crisscross a volcano, Portlanders take pride in offering an original spin on all of life’s essentials and splurges. So, it’s fitting that Mt. Hood Hearing Aid Center has become Inspired by Ida and is pushing the envelope on providing individualized hearing care. The Southeast

it is a success. The program was a great supplement to the process we already use. What changed in your practices after completing Inspired by Ida? We loved implementing the Line into the hearing aid evaluation process. It helps reduce ambiguity and addresses objections much earlier in the process so we can address them before they become bigger objections [...] Grand Rapids in the west, to the shores of Lake Superior, and the suburbs of Minneapolis, five Audiology Concepts locations are dotted across Minnesota and Wisconsin. Jason Leyendecker bought the first two clinics in 2017 and added three more just last year. All five clinics have now become Inspired by Ida , so we asked Jason about the Inspired program [...] Three words to describe the Inspired by Ida program. Motivational. Ethical. Time saving. Why did you and the Audiology Concepts team enroll in the Inspired by Ida program? We believe in providing the best care possible. This includes using best practices. We value creating a plan as a team, because everyone involved takes ownership in making sure it

and I do the same. I then do otoscopy, wax removal, and any required testing. We remove the PPE and have a final physically-distanced conversation. I have this week booked up and I think that is partly because of a video I shared about the changes we are making at the clinic. It seems to have given some people the confidence to come in. In the private [...] Over the past months, hearing care professionals (HCPs) across the globe have strived to find new ways of providing hearing care services and staying connected with clients during the COVID-19 crisis. We asked five audiologists what they have done to support their clients during the pandemic. Emily Balmer, The Hearing Suite, UK Initially I thought telecare [...] Jodi Conter, Gardner Audiology, US We closed the offices for about five weeks and initiated curbside service one day a week at each primary office during that time. We allowed drop off at the front door, where we collected the hearing aids, serviced them, and returned them to the drop-off table for the patient to collect. Repairs and service are still

person-centered care over the years, we’ve implemented parts of it in our consultations. Now that our entire team has completed the Inspired by Ida program, we’ve started to use the tools in a more structured manner.” Tanya and her team now use the Line and the Box in their consultations as well as the stages of change. But she says the biggest change they’ve [...] journey to walk. As clinicians we simply facilitate the process.” Ida’s Managing Director, Lise Lotte Bundesen, welcomed the new clinic to the Inspired by Ida family, saying, “As clinics around the world continue joining the Inspired by Ida program, it shows that quality person-centered care is relevant across cultures and continents. We’re happy Tanya [...] their commitment to PCC. Sandton Hearing & Balance, in the leafy suburb of Bryanston, has been helping people with hearing loss — from newborns to seniors — since 2008. When COVID-19 forced the team of six audiologists and three administrators to temporarily close the clinic this year, they used the downtime to improve their person-centered skills by enrolling

easily included into the appointment. “The results of the study suggested that the follow-up questions were a particularly useful part of the Line tool,” says Katie Ekberg. “The results would encourage clinicians to practice asking the follow-up questions every time they use the Line tool.” In one such example, using the tools helped the audiologist to draw [...] positive about using the tools in the future,” says Ekberg. “Clinicians at one of the clinics have incorporated the Motivation tools into a PowerPoint they use with clients within the management phase of the appointment, prior to presenting clients with the different rehabilitation options available to them.” The study also showed how the Motivation Tools [...] is and the cause of their concerns is therefore important in order to provide care suitable for that person. To aid this understanding, five audiologists were trained by the researchers in how to use the Motivation Tools. The training explained the transtheoretical model, included a step-by-step guide in how to use the Circle and the Line, and addressed

Tinnitus Management , and Client Engagement . You can also learn to use Ida tools like the Line, the Box, and the Circle to open communication with your clients and better understand their needs and motivations. The Learning Hall is also home to the Inspired by Ida program. The Inspired by Ida label is a benchmark of quality that demonstrates a dedication to [...] Applying PCC in the Appointment. Tai is a lecturer and clinical audiologist at the University of Melbourne. She holds a BASc, GDipAudSc, MClinAud, and a PhD in patient-centered communication in audiology education. In the course, Tai leads students through the components of person-centered communication, the Calgary-Cambridge Guides, the Four Habits, building [...] Take a trip to the Ida Learning Hall and discover our free courses in person-centered care. The courses are constructed in bite-sized pieces so you can do them on the go, whenever you have time. We recently revamped the Ida Learning Hall to make it more user friendly. It has a great new look and feel and makes accessing the educational material easier

enable dual listening volumes for the car or tv by streaming directly to hearing aids. 3. Attention first The hearing partner must have the attention of the partner with hearing loss before getting into a conversation. Start conversations with, “By the way…” or, “I have something to tell you,” so that the first part of the topic isn’t missed. 4. Accessible [...] a conversation with the guy behind him in line for the ATM in central Nottingham, he had just gotten out of a 10-year relationship and was taking a break from dating. As a hairdresser and salon owner, Nick was used to making small talk with strangers, but that didn’t stop him from feeling butterflies when the handsome man with the great hair flashed [...] that provides one of the biggest recurring hurdles in Nick and Rob’s relationship. Nick has had a deep, lifelong devotion to music. While his hearing loss has made it more difficult to access it, he has always found a way, whether by dancing by feeling the beat of the bass, lipreading from the front row of a concert, or cranking the volume to hear it as