When clients receive a diagnose from their hearing care professional, they depend on that person’s communication skills to explain what it means, what their options are, and to how to choose the best solution for their hearing health.
This video offers a candid picture of the frustrations and challenges a family encountered at the start of their hearing journey, due in some part to a lapse in communication.
What you will see
George is five years old and lives with his family in Derby, UK. He was born with cerebral palsy and the family considered his deafness a minor thing on the long list of ailments.
The parent's decision for George to get a cochlear implant was especially difficult because they were given limited information and professional advice on the matter.
What would you do differently if George were your client? How would you talk to his parents about his diagnose?