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Published: 05-09-2023 14:26 by Clint McLean

Michael and Emma return with more sound advice from the perspectives of people with hearing loss — one of whom is also an audiologist. In this episode: What separates a great audiologist from the rest? Have you seen Micheal and Emma episode 1?

condition using language that is easily understood and void of jargon. Tell them any positive things first (it is not as bad as feared, for example) and chunk information so it is more easily remembered. Confirm your client understands what you tell them. Empathy Identify and name the emotion, show understanding and respect to your client’s entitlement to their [...] their feelings. Identify the source of the emotion and let them know you recognize the connection between the emotion and the cause. Summary/strategy Close the appointment and ask if your client has any further questions. Tell about the purpose and agenda of the next appointment or next step. The SPIKES protocol helps you share bad news in a way that [...] In a field like hearing care, giving bad news comes with the territory. But that doesn’t mean it’s ever easy. One way to become more comfortable delivering bad news is through training. As with most skills, having a method to guide you can alleviate apprehension and improve results. It’s like having a map to direct you in unfamiliar territory. The SPIKES

journey, says Søren Nielsen, President and CEO of Demant. We strive every day to deliver first-class hearing technology to people who need it. But we also realize that there is more to a good fitting and successful outcome than technology. Every person with hearing loss is different and we are committed to helping hearing care professionals do the best possible [...] organizations. Demant has vast technological expertise, a global presence, and proficiency in business systems and scaling . The Ida Institute is a global leader in person-centered care, communication, and counseling. Collectively, Demant and Ida have the tools to transform hearing care. “I am truly excited about Ida joining Demant”, says Ida Institute [...] possible job for their clients and their families, their employees, and their businesses. The integration of the Ida Institute will strengthen this focus and enable us to support clinics even better as they continue to deliver excellent hearing care services to people with hearing loss.” Ena Nielsen will continue to head the Ida Institute team at Demant

or “no” and require elaboration are considered open-ended. Starting questions with “Why” or “How” often lead to fuller responses and can lead to unexpected information that is crucial for a hearing care professional. Benefits of open-ended questions: Clients are given time and space to explain their story, situation, implications, changes, and to feel [...] to accept what your partner initiates and build upon it. So instead of ignoring or correcting your client’s statement, elevate it. Let them know you heard them and that their thought or feeling is valid. Then, ask for more. Use active listening and your body language to encourage them to elaborate. Stay engaged and show them that what they are saying [...] acknowledge that, and ask your client to help you prioritize what is covered today and set a new appointment if necessary to investigate any remaining issues. Equipped with these tips and a little practice, open-ended questions can become your superpower in understanding your clients’ needs so you can give them the care they deserve. And you see – there’s

clinicians, and owners must all work together to put the client at the center of care. Learn : Inspired by Ida and Inspired by Ida for Support Staff Two: Prioritize staff well-being: Being client-centric and person-centered is difficult if those charged with doing it feel undervalued, overworked, or stressed. And if clients are perpetually unhappy and unsatisfied [...] come in all forms. There are fair weather sport fans and those that enduringly love even their losing teams. Go Phillies. There are fans of actors and bands who can recite complete filmographies or discographies. And those obsessed with fictional characters like Harry Potter. So why not fans of hearing care professionals that partner with their clients [...] stores look and feel; experience is how customers react and feel when pursuing a purpose important to them. If the company has done a good job of understanding a customer purpose and is making it easy for them to achieve it, customers will experience something like excitement, anticipation, joy, confidence, peace of mind, or satisfaction.” And a bad experience

will be driven through our hearing aid brands and provide solutions and tools that together with our technology, supports Hearing Care Professionals in applying a person-centered care approach throughout the entire user journey.​ We are grateful for the big and long-standing efforts of the Ida Institute, its employees, and the many partners to bring [...] Demant's Hearing Aids business announces that the ongoing efforts within person-centered care will be fully integrated into the Group’s hearing aid brand activities. Hence, we are closing down the Ida Institute brand as well as the associated Ida Learning Hall. ​ We always strive to put the user and the customer at the center of everything we do, and therefore [...] bring person-centered care to the field of hearing care. The work of the Institute has been instrumental in ensuring that clinicians have best practice available and that people with hearing loss receive the best possible care for their hearing needs. We are looking forward to continuing the journey under the new setup.​ Please contact your usual local