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Jawaid won the Oticon Student of the Year Award during the recent British Academy of Audiology conference. We took the opportunity to ask Elisha some questions and get a taste of what the rising audiologist feels is important in hearing care. Oh, and good news — it looks like we’re in good hands with the new generation of audiologists. The theme of your [...] audiology and the work we do, in its simplest form, it’s all about the patient and clinician interaction. As audiologists we are essentially the vessels which support and guide patients along their journey with hearing loss right from the beginning. That’s why I believe that effective and high-quality care is heavily dependent on the patient-clinician [...] ian relationship, and at the heart of this is the delivery of person-centered care, which is why I chose the topic. Do you think person-centered care has received adequate attention within audiology in terms of studies and uptake by clinics? In other areas of healthcare looking at chronic conditions, research has shown PCC improves health outcomes,

Throughout the year, we presented and attended seminars, spoke to industry leaders, and connected with friends from all corners of the hearing care community. Revisiting the year and the many interesting conversations we’ve had inspires me to reflect on some of the important trends in audiology today and what I believe will shape the future of hearing [...] to guide the use of technology to ensure that the wants and needs of people with hearing loss are the priority. In my opinion, this is why technology must be coupled with person-centered care. When the Ida Institute was founded 11 years ago, person-centered care was not mainstream. Today it’s a requirement in major health systems like the UK’s National [...] There is already good work being done in this field, but we need more. The WHO has taken the lead on raising awareness and putting hearing health on the public agenda . This work is of tremendous value for the hearing community. At the Ida Institute, we argue that people have the right not only to basic hearing care but to quality hearing care. This

and through the entire appointment. Train your staff to use communication best practices , both in person and over the phone. Patients often arrive with anxiety about their hearing loss. Make sure your office gives them confidence that they have found the right partner to share their journey. 1. It starts with making the appointment. Using the phone [...] assistance through a hearing loop or a pocket talker device. Present all financial details in writing so the patient can review them clearly and without worry. The look and feel of your office communicates a lot about you and is the first thing your patients will notice. A calm and accessible environment will inspire your patients to approach the appointment [...] communication challenges. Sitting in the waiting area for my appointment to begin, I was on high alert. “If they called my name, would I hear them?” I wondered to myself. After my treatment at the check-in desk, I was worried, so I remained vigilant for the 20 minutes I waited to be called. I would have much preferred to read the book I had brought along with

Audiologists in the study who used the tools improved their ability to identify their clients’ stages in the patient journey and successfully determined clients’ readiness for rehabilitation and potential concerns regarding hearing aids. The findings emphasized the importance of initiating a discussion by using the tools and not relying solely on the clients’ [...] one-on-one problem solving with the clinician. Researchers concluded that the tool enabled them to move the focus of the appointment beyond the challenges of life with hearing loss to more positive aspects of hearing loss management, such as social engagement and successful communication. Lead Researcher: Dr. Nerina Scarinci, The University of Queensland [...] The Ida Institute is pleased to share the reports of our Research Grant recipients from 2016 . Their findings add to a growing body of evidence that demonstrates the value of person-centered care and Ida methods and tools in hearing healthcare. Findings from the research include: Living Well Tool Creates Patient-Centered Framework Researchers explored

Inspired? We are a newly established partnership of two accomplished audiologists bringing more than 50 years of combined experience from the public and private sectors to the clinic. We share with the Ida Institute the same passion for delivering the best possible outcome for clients and we will always take on board any service, training, and new ideas [...] recognize its importance in the work we do. We try to convey with our marketing materials and website that they are the most important thing about what we do, and that we strive for the best possible result for them and their family. If that means putting off going down the hearing aid route for another year or so, then that is the advice we give them. Clients [...] developed by the Ida Institute. Successful completion of the coursework and pledging a commitment to PCC principles earns clinics the Inspired by Ida label, a benchmark of quality in person-centered care. We checked in with Jo Herrod, Co-Director and Audiologist to learn more about the Nottingham Hearing Practice’s philosophy and what earning the Inspired

on problems. Only through my advocacy work and by meeting other people with hearing loss have I discovered the tips and tricks that I use today to lead a productive and happy life despite hearing loss. Person-Centered Care in Four Easy Steps Person-centered care could have alleviated many of the problems I faced in the early years of my hearing loss [...] health advocate, writer, speaker, avid Bikram yogi, and member of the Ida community. She is the founder of LivingWithHearingLoss.com , an online community for people living with hearing loss and tinnitus. She also serves on the Board of Trustees of Hearing Loss Association of America . Over the next few months, she will be sharing her views on person-centered [...] things in class — a quiet comment that was made as an aside or under one’s breath. Sometimes the class would burst into laughter and I would be left wondering what was so funny. Other times I missed important clarifications from the professor. I knew what the problem was. Both my father and grandmother had developed hearing loss as young adults. It was

for her research and then used the Motivation Tools with them. “First they had to rate the two questions in the Line tool. Then I interviewed the patients to learn their specific communication and emotional needs. Eventually I was able to determine where in the process of behavior change the patient stood.” Many of the challenges that Buddhinie faces [...] Optical Services in Colombo, Sri Lanka. Last year, she was introduced to the Motivation Tools at a summer camp for young audiologists from around the world hosted by Eriksholm Research Center . Buddhinie took the Ida tools back home and began implementing them in her clinical research. She is now in the process of writing a report on her results and [...] hearing health care, but it does not outweigh the need for a continuous effort to publicize it.” In details she has shared on the Learning Hall, Buddhinie found a significant relationship was established between the perceived importance of improving hearing and the decision to use amplification devices on the first visit itself. Family influence was another

with peers. It’s the cheapest way to find experts to collaborate with rather than going to a congress. Being part of the Ida community also helps me build my own professional path and establish myself as an expert in the field. I like the Telecare tools because they help me show the students how to apply telehealth in practice. The Time and Talk tools [...] because the teaching area where they needed me to fit in was rehab. This is when it became very clear to me just how important a person’s hearing and communication is to the entire being of who that person is. I learned that to get the results that I want from the rehabilitation, I have to help this person realize that I’m helping them get the results [...] want. And the results that they want may not always be directly connected to their hearing. Why are the rehabilitative aspects of hearing care important to you? With the atmosphere in audiology today, where automated testing and over-the-counter hearing aids are gaining ground, there is a global realization that audiology is changing. The role of our

loss. The workplace was one of the themes that emerged, so we turned to our partner organization, Action on Hearing Loss , to learn more about their research on the topic. Johanna Taylor, Head of Campaigns, took the time to walk us through their 2018 “ Working for Change: Report on Workplace Experiences of People with Hearing Loss .” What did the 2018 [...] peoples’ ability to thrive in the workplace. Making that happen requires input from both sides— the employee and the employer. In 2017 we wanted to explore the cause of employer attitudes toward hearing loss. We found that in fact employers didn’t necessarily have bad attitudes toward hearing loss, but simply lacked the confidence regarding how to support [...] identify their needs. While on the one hand we’re encouraging employers to create a culture that gives staff the confidence to be open, we also have plans to expand the campaign to empower employees with hearing loss to ask for the support they need. What can hearing care professionals do to help their patients in the workplace? First and foremost,

World Health Assembly resolution . Following the recommendation of the World Health Assembly resolution, it was announced last year that the World Report on Hearing will be published on World Hearing Day 2020. At this Stakeholders’ Meeting, the content and structure of the report were presented, including the need to make tackling hearing loss a public [...] professionals, and patient groups. The World Hearing Forum was also launched at this meeting with the vision is to eradicate preventable hearing loss. The World Health Forum seeks to make it possible for people with hearing loss to achieve their full potential through rehabilitation, education, and empowerment. Advocacy through the WHF for ear and hearing care [...] The World Health Organization Programme on Prevention of Hearing Loss and Deafness held their Third Stakeholders’ Meeting in Geneva, Switzerland, on 3-4 July. Ida Institute Managing Director Lise Lotte Bundesen attended the meting, where work by WHO in ear and hearing care was shared along with case studies demonstrating implementation of the 2017 World