Not Cost Effective


Some assume that person-centered care is simply not possible to implement because it would increase operating costs. They think that although this approach would be good for people with hearing loss in an ideal world, it would hurt their bottom-line.

The Reality

Implementing person-centered care does not require large investments in technology or new equipment. Other than training costs, person-centered care is basically free. It is about enhancing interactions, building trust, and ensuring that needs are met.

Lower Operating Costs

Person-centered care has been shown to decrease return rates, increase the effectiveness of appointments, and improve overall client and staff satisfaction. Since implementing person-centered care methods does not require large expenditures on technology, equipment, or facilities, one can increase satisfaction and improve care at a low cost. By reducing return rates of current client, your clinic will have more time to see new clients.  
"Our shift to being more person-centered has cut down on appointment times, and client satisfaction is high. For example, if you look at the return rates from before and after our use of the Ida Tools, the difference is quite evident."

Did you know?

Studies have shown that person-centered care can lower operating cost in the field of health care. Spending time to counsel people with hearing loss and address their core needs can reduce the need for repeat return visits. (Margalit and El-Ad 2008; Parsi, Chambers, Armstrong 2011 )
“I think that by putting the Line tool on a form that clients fill out when they walk in was one of the more budget conscious decisions that we have made. That is one example of where we have tried to combine the business imperative with the desire to keep a client-centered approach.”

Did you know?

Person-centered care may reduce symptom severity, the use of health care resources, and health care costs. (Little et al. 2001)
“We all have cut backs here at the moment, so we have to be ever so careful about how much we spend and look out for any area where we can save money. A person-centered approach costs nothing. I think if you were to take an idea to a bank manager and when they asked what your overheads were and you said 'there aren’t any, you just have to change your approach', the bank manger would say ‘Of course it makes sense, it is a no brainer’” 

It Makes Business Sense

Some people believe that those who practice person-centered care do so only for altruistic reasons. This is a myth. Involving family members in the rehabilitation process can lead to more sustainable, long-term solutions. Providing relevant information to clients can also contribute to an atmosphere of trust, where they are more willing to consider suggested strategies and solutions. Person-centered care can help you balance financial considerations with the desire to help people and their families as much as possible.
Matthew Grounds is the manager of a private audiology clinic in Australia. He has implemented person-centered care methods to increase client loyalty and build stronger relationships.
“The business imperative and the client-centered approach are not necessarily opposing one another, there can be a harmony.”
“It does make commercial sense! I think any practice would want to reduce their clients' visits and improve the outcome with higher levels of client satisfaction.”  

Good Long-Term Investment

The initial cost of adopting a person-centered approach has to do with training staff members. But once a training program is in place, the financial and clinical rewards can be substantial. Person-centered care means changing the entire focus of your practice from meeting the needs of the system to meeting the specific needs of each client. Instead of a focus on procedures, it reinforces the importance of the professional to steer the consultation session based on the input from the client. This can help create a workplace environment that enhances professional satisfaction.
“At first you have to invest, of course, and I think that some businessmen are worried that they won’t get this initial investment back, but they will!”
“All it costs is the time to train staff; you don’t actually need any new equipment. Time is the main initial cost and if everybody gets on board, you will eventually save tenfold.”
"Our team have used the tools over and over and the results continually impress us. New and interesting discussion points come out every time. This is a great motivator for our staff and it gives them a greater feeling of professionalism, increased job satisfaction and a better outcome for the client.”