Engage People That Matter

Initial Conversations

Introducing an Ida tool into your practice is similar to introducing a hearing aid into a client's life. It requires a change in personal attitude and behavior.

Before you begin, take a step back and reflect on how you think your colleagues or staff will respond to a change in practice. Think about how you will approach initial conversations about the tools and the change process. Ask yourself:

  • How can I describe what the Ida tools are about?

  • How can I enable a shared understanding of how the Ida tools can benefit our clinic?

  • How can we move forward together, instead of just convincing the others that my solution is the best way forward?

  • Which skills, expertise and values do the participants possess and what is the level of formality?

  • How motivated are the participants likely to be?

Your Conversations

Remember that your initial conversations are the start of the change process:

  • When you hear and respect other perspectives, you begin to see things differently.

  • By allowing others to express their preferences and values, you help increase their personal motivation for engaging with your point of view.

  • These are essential steps towards making change together.

Engage People

You can create an appreciative focus in your conversations by:

  • Working from the bottom-up and involving all the essential participants from the beginning of the process, i.e. the people who:

    • Influence decision making
    • Show interest in person-centred care and the Ida tools
    • Tend to have a positive outlook
    • Already seek collaborations around the clinic

  • Give examples of using the Ida tools within your current practice. Focus the conversation on existing factors that work well and how you can work together to expand on them.

  • Help them imagine the process. Describe the general stages and activities in the change process to meet their need for action steps and clarity. Be aware that only the big process milestones can be identified, as the specific action points follow on from the process.

  • Be honest about the approach and mention that the process may be unsettling at times.