PatientJourney
Most patient histories have roots long before their hearing loss is recognized and continue after the last consultation session. The Patient Journey tool shows the different phases and stages that a patient experiences when they have a hearing loss.
The tool can help you understand the experience of hearing loss through the eyes of the patient. By understanding their unique journey, and discussing that journey with the patient, you can address the entire experience and therefore work together to gain a better outcome.
The tool is inspired by the collaborative efforts of 65 hearing healthcare professionals worldwide who attended the Ida seminar series on Defining Hearing. jkhkjhk
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Background
The term 'patient journey' has been used extensively in the medical field to describe the experiences a typical patient takes within a treatment regime.
We believe that this concept can be used within the field of hearing care, as it creates a wider, richer context for the interaction between the patient and professional.
A Possible Patient Journey is just one of many ways of illustrating the patient journey. It may be used as a starting point for understanding the complex phases and numerous milestones of hearing loss.
We hope that this model is useful in dialogues with patients, their families, colleagues, and students. As with all models, it has its shortcomings, as it tries to explain a complex reality in a simple way. On the other hand, models are ideal to foster discussion and should be challenged, re-modelled, re-configured etc.
HowtoUsetheTool
